EXTENDED 6 MONTHS RETURNS FOR YOU
If for any reason you are not completely satisfied with your recent purchase, we are happy to offer an exchange or refund on your item(s) within 6 months of the purchase once the item is unworn with all original tags attached. (NB: we do not accept returns on earrings due to hygiene reasons)
Please note that returns are usually processed within 7 business days from receipt at our returns centre. This may be slightly longer during peak times.
Exchanges are shipped with 24 hours of processing your return. A member of our team will contact you if there is any delay with shipping your exchange e.g. if the item you requested is unavailable.
Refunds are submitted within 48 hours of your return being processed. You will be refunded the price paid for the returned item(s) and this will not include the original shipping fee paid to deliver your order. Once the refund has been processed you will receive an automated confirmation email indicating that the refund will be paid into your account. This normally takes 2-3 working days but please note that payments to your credit/debit card always depend on your bank provider.
HOW TO RETURN
We offer a pickup service, whereby, we can arrange for our trusted courier to collect your purchase at an address and time that is convenient for you. We will send you a prepaid shipping label, which will need to be printed, and a customs invoice if applicable.
If you wish to avail of this service, please contact our customer care team by emailing us at service@glenaran.com to arrange payment.