FAQs

How long does it take until my sweater is delivered to my doorstep?
 
If your desired sweater is in stock, it will be shipped immediately and shipping only takes 5 – 10 working days. If it's not in stock, we will try our hardest to locate one for you and will notify you of our progress. Sometimes we might ask if you will accept a substitution on colour or style but you will always be consulted before a substitution is made to your order.  If the Clan Aran sweater you ordered is not in stock, knitting time is 12 - 15 weeks for sizes 48 and below and 15 - 18 weeks for sizes 50 and above.

I want to give this as a gift and don’t want to order if it’s not in stock. What can you do?

First send us an email. We can see if we have the size you need in stock. Secondly, faster, but unfortunately more expensive, shipping can be used if you need your sweater in a hurry. Let us know and we will do all we can to help. You can email us at service@glenaran.com or call us at 353-64-663-9756.

How do I care for my new sweater?

As the sweater is made of natural fibre, it is breathable and doesn't require to be washed as often as a cotton or polyester sweater would. Air your sweater frequently, and wash is when necessary. Ideally, it should be hand washed with a wool detergent, and dried flat. It can be dry-cleaned but DO NOT machine wash your sweater unless it is clearly labeled to do so. NEVER put it in the tumble dryer.

Why does my sweater smell like a sheep?

All natural woollen garments can have a slight "sheep-smell"; to some this smell can be quite pungent. In this day of synthetics we don't get the true smell and feel of real wool anymore and are not used to it. For best results we recommend a 3-minute soak in "Woolite Cold Water Wash". Gently squeeze suds through. Do not rub, twist or wring. Rinse thoroughly several times in clean cold water. To remove excess moisture squeeze gently, then roll in a towel. Pull carefully into shape. Dry flat. Avoid direct heat or sunshine, but give it plenty of fresh air. We can only suggest the more you wash it the more the smell will fade. Remember, when the wool is wet, the smell is a bit more intense, but will decrease as it dries.

What happens if the sweater doesn't fit right when I get it?

Wool has the unique ability to conform to the wearer. Wool can also stretch up to 70% its original length without damaging. Our high quality sweaters can take a little tugging to make a sweater that is a little snug fit. If the sweater does not fit, you must return it to us within 21 days and upon receipt of the garment and we will find another size for you and you will be liable for the return shipping fees.  If you prefer a refund, we will only refund the items you are returning and not for the shipping

What about taxes and/or duties for orders to an address outside Ireland?

Any taxes and/or duties on your order will NOT be included in your online total. DHL Worldwide will charge the package recipient all applicable duty, taxes and/or brokerage fees at time of delivery. Since we do not charge, or collect these taxes, they won't be included in your online total. Please contact you local customs office for more information regarding these charges. Charges are assessed by weight and volume.

Is it safe to give my credit card and personal information over the Internet?

You're very important to us and we want to provide you a safe and secure online experience. We take your security seriously - its part of our commitment to great customer service. All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information. When you see either a solid key icon or a locked keypad at the lower portion of your browser window it means the site is secured through a Secure Socket Layer (SSL). Pages requesting personal information will always have one of these icons. If you're still unsure about ordering over the Internet, just call 353-64-663-9756, and we'll be able to take your order over the phone.

I've had other companies sell my personal information and now my mailbox is full of junk mail and SPAM. Will Clan Arans sell my information?

Here at Clan Arans, we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. Our customer information is never given or sold to a third party.

I have an Irish surname, but it is not on your list, why is that?

We are still researching a number of other clan Arans to include on our site. Please let us know if your name is not listed, as we are constantly updating our range and our website, so we suggest you recheck with us from time to time. If your name is not on our list, it may be because it is an uncommon version of an Irish surname. If you know the original name of your clan then you need to check for that sweater and let us know to include it under variations of the name...

What are your shop locations?

             Co. Galway
- Aran Islands – Aran Sweater Market, Inis Mor – Tel. +353 99 61 011
             Co. Clare
- Shannon – Glenaran Irish Market, Shannon Airport – Tel. +353 61 712 150
             Co. Kerry
- Killarney – Aran Sweater Market, College Street – Tel. +353 64 66 39 756
- Kenmare – Glenaran Irish Market, Henry Street – Tel. +353 64 66 89 168
             Co. Cork
- Kinsale – Glenaran Irish Market, Market Street – Tel. +353 21 477 3384
- Glengarriff – Glenaran Irish Market, The Village, West Cork – Tel. +353 27 63 201

 

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